Shipping policy
Shipping, Delivery & Modification Policy
1. Order Modifications & Cancellations (Strict 12-Hour Window)
12-Hour Limit: To ensure fast processing and shipping, we offer a strict 12-hour window from the exact time your order was placed to request any changes, modifications, or cancellations.
Eligible Changes: Within this 12-hour timeframe, you may update your shipping address, change product variants (such as size or color), or request an order cancellation.
After 12 Hours: Once this 12-hour window closes, your order is automatically pushed to our fulfillment warehouse and finalized. After this point, we cannot alter the shipping address, change the items, or halt the shipment. Any packages lost or misdelivered due to an incorrect address provided after this window will be the customer's responsibility.
How to Request: Please email us immediately at info@glimmerlyshop.com with your Order Number and the requested changes in the subject line.
2. Order Processing (Handling Time)
24-Hour Processing: Orders are processed and prepared for shipment within 24 hours from the date of purchase.
Weekends & Holidays: Orders placed on weekends or public holidays will be processed on the following business day.
3. Shipping & Estimated Delivery Times (Transit Time)
We provide domestic shipping across the country. Your tracking number will be provided as soon as the package leaves our warehouse.
| Shipping Scenario | Estimated Delivery Window |
| Standard Delivery | 7 to 14 business days |
| Peak Seasons / High Demand (e.g., Black Friday, Christmas) | 3 to 4 weeks |
> Please Note: Local logistical delays or carrier disruptions may occasionally impact these estimated transit times.
4. Delivery Insurance & Lost Packages
All Glimmerly shipments are fully insured. If your order is officially lost in transit or remains unsent beyond our maximum shipping window, you are fully eligible for a replacement or a refund.
5. Important Customer Responsibilities
Correct Shipping Address
It is the buyer's responsibility to provide an accurate shipping address at checkout.
As stated in Section 1, address changes must be submitted within 12 hours of purchase. Packages lost or misdelivered due to an incorrect address provided by the customer do not qualify for a standard refund; any subsequent reshipment fees will be at the customer's expense.
Unclaimed Packages & Missed Deliveries
If the courier cannot contact you at the time of delivery, a notification will be left in your mailbox or via tracking.
If a package remains unclaimed at the local postal office for more than 15 days, it may be returned to our facility. Unclaimed items returned to the factory are subject to restocking, and reshipment costs will apply.
Customs, Duties, and Taxes
Glimmerly is not responsible for any local customs fees, import duties, tariffs, or regional taxes applied to the shipment.
These additional fees are the sole responsibility of the buyer and cannot be used as a basis for an order refund.
6. Returns & Product Information
Unbranded Items: To offer competitive pricing, our products do not feature brand names or external logos.
Return Shipping Costs: If you wish to return an item for any reason, the return shipping costs to our facility are the responsibility of the customer.
Terms of Purchase: By completing a purchase on our website, you agree to these shipping, delivery, modification, and return terms.
Contact Us
If you have any questions, concerns, or need help tracking your package, our support team is ready to assist you: 📩 info@glimmerlyshop.com