Refund policy

Thank you for shopping at Glimmerly. If you are not entirely satisfied with your purchase, we are here to help.

14-Day Return Window

Eligibility Period: You have 14 days from the date you receive your package to request a return. Return requests submitted after this 14-day window will not be accepted.

Return Shipping Costs: For standard returns, customers are responsible for paying all return shipping costs to our facility.

Return Conditions

To qualify for a standard refund or exchange, items must meet the following strict criteria:

Condition: Items must be unused, unwashed, and in the exact same condition as when they were received.

Packaging: Products must be returned in their original packaging, including all accessories, manuals, and documentation.

Policy Exclusions

The standard 14-day return rules, customer-paid return shipping, and standard packaging constraints do not apply to the following exclusions:

Wrong Product Received: If we sent you the incorrect item, color, or variant, you are exempt from standard return shipping costs. We will issue a replacement or full refund immediately upon verification.

Damaged or Defective Product Received: If your item arrives broken or defective due to transit or manufacturing issues, it is excluded from standard return criteria. We will replace or refund it immediately at no cost to you.

Personalized Products: Custom or personalized items are completely excluded from refunds or exchanges unless they arrive damaged or incorrect.

What to Do If Your Item is Damaged, Defective, or Incorrect

If your order falls under our policy exclusions (damaged or wrong product), please contact us immediately at info@glimmerlyshop.com with the following details:

Your Order Number & Proof of Purchase.

A clear photo or short video showing the damage or the incorrect item received.

Your full shipping address and phone number.

Once verified, our team will bypass the standard return process and immediately arrange a free replacement or a full refund.

How to Initiate a Standard Return

Email us at info@glimmerlyshop.com with your order number and the reason for the return.

If your request is approved, our customer service team will email you the return shipping instructions.

Securely package your item and mail it back to the provided address. We highly recommend using a trackable shipping service.

Refund Processing Timelines

Inspection Window: Once your return arrives at our facility, please allow up to 14 business days for our team to inspect and process it. You will receive a confirmation email once the inspection is complete.

Refund Issuance: Approved refunds are automatically credited back to your original payment method. For non-defective item returns, the refund excludes any original shipping or handling fees.

Bank Processing: Financial institutions typically take 14 business days to post a refund to your credit card or bank account. If you haven't received your credit yet, please contact your bank or credit card company directly to verify their processing times.

Order Modifications & Cancellations

As a reminder, order cancellations or changes (address updates, sizing, or colors) can only be processed within a strict 12-hour window from the exact time the order was placed. Please email info@glimmerlyshop.com immediately within this timeframe if you need to alter your order.

Except as expressly provided in our Return & Refund Policy for items that arrive damaged or incorrect, all products and services provided through the Glimmerly website are sold on an "as-is" and "as-available" basis. Glimmerly makes no representations or warranties of any kind, express or implied, regarding the operation of our products, our website, or the information, content, or materials included therein.